Refund POLICY
Refund Policy for Harmain VIP Taxi Services
At Harmain VIP Taxi Services, we are dedicated to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
Refund Eligibility
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- Full Refunds: Available for cancellations made more than 24 hours before the scheduled pickup time.
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- Partial Refunds: Cancellations made within 24 hours of the scheduled pickup may be eligible for a partial refund, depending on the circumstances.
Non-Refundable Situations
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- Late Cancellations: No refunds are provided for cancellations made less than 2 hours before the pickup time.
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- No-Shows: No refunds will be issued for missed rides due to passenger delay or no-shows. It is essential to be at the pickup location on time.
Refund Process
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- Requesting a Refund: To request a refund, please contact our customer service team with your booking details and reason for cancellation.
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- Processing Time: Approved refunds will be processed within 7-10 business days and issued to the original payment method.
On-Site Changes
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- Vehicle Upgrade: Additional charges apply if you switch to a larger vehicle.
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- Waiting Time: We allow up to 2 hours at the airport and 1 hour at other locations. Beyond this, we may cancel the trip without a refund.
Exceptional Circumstances
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- Cancellation by Us: If we cancel your booking, a full refund will be provided. No further claims will be accepted.
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- Vehicle Issues: If a vehicle issue occurs, we may provide an alternative vehicle. We are not liable for delays or extra costs.
Contact Us
For questions regarding our Refund Policy or to request a refund, please contact us at
Phone:+966 54 1828300
Email: booking@harmainviptaxi.com
We are committed to ensuring your satisfaction and resolving any issues promptly.